The Following Applies to Toll Free Conferencing ONLY:
 
Toll Conference Help
 
 

If the information below is in anyway confusing, please call our toll-free help desk at:
(877) 634-6342 ext. 0 or (818) 783-4311 ext 0.


Help topics include...

Telephone Key Commands
Live Conference Viewer Panel Functions
Dial-out Procedures

Our system utilizes the world market leader audio conferencing bridge from Spectel. Most of the moderator conference controls available from our web interface on this site are duplicated using your telephone keys.

If you are holding a conference call on the road from your cell phone you will still be able to dial-out to bring someone into your conference, attendees can self-mute themselves, and the moderator can secure the conference and also put it into lecture mode.


<PLEASE NOTE: HOST KEYS are accessed by following the passcode with a * instead of a #>
 
Commands Available To Hosts/Moderators
 
  Press   To   Description
2
Count
Plays the number of parties in the call
3
Exit
Takes you out of the conference call
4
Instructions
Conference Instructions
5
Listen only modes
Host controlled muting
6
Mute/Unmute
Caller controlled muting
7
Secured/Unsecured
Stop callers from entering
8
Tone controls
 

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Commands Available To Participants
3
Exit
Leave the Conference
4
Instructions
Conference Instructions
6
Mute/Unmute
Caller controlled muting
 
DETAILED TOUCH TONE EXPLANATION
Caller count 2 (host only)
Allows the host to get a count of how many callers are on the code

Exit conference 3 key
Pressing 3 Takes the individual user out of the conference call and back
into the lobby.

Instructions 4 key
Plays a menu of touch tone commands

Listening modes 5 key (host only)
There are 3 different listening modes for the audience - the default mode is
open conversation - pressing 5 once will mute the audience however the
audience can un-mute them selves by pressing 6 for questions or guest
speakers - pressing 5 again will put the audience into mute mode with out
the capability of un-muting themselves - press 5 again and it will return
you to open conversation mode.

Mute 6 key
Pressing 6 will mute the line of the individual caller pressing 6 - Pressing
6 again will un-mute the line.

Security 7 key (host only)
Pressing 7 will secure the conference and block all other callers attempting
to enter the conference - pressing 7 again will re-open the conference to
all caller joining.

Tone control 8 key (host only)
The default setting is Entry and Exit tones on - pressing 8 once and you
will hear entry and exit tones off, press 8 again and you will hear Entry
tone off exit tone on, press 8 again and you will hear entry tone on exit
tone, pressing 8 one more time will put you back in default mode with both
exit and entry tones on.

 
Example of the Live Conference Viewer control panel:

Conference: John Doe


Phone number = Telephone number of party, our system records all incoming and outgoing telephone numbers.

Mod = Moderator

Mute = Green if unmuted, red if muted, clicking on button toggles between both conditions

Main = Green if attendee is in the main conference room

Sub = Green if the attendee is in the sub-conference room

Hangup = Click to remove
 

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Dial-out Procedures
The audio conference bridge is connected to the public telephone network via dedicated digital lines so every call must include a 1, the area code and the seven digit telephone number. Dial-out is only allowed within the 48 states.

For example, to call someone in New York City:

1212555xxxx

 

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