California hospital uses video conferencing to expand interpreting services

Monday, June 28 2010

Children's Hospital Central California will attempt to use video conferencing technology to expand its interpreter services to better assist its non-English-speaking patients, according to the Business Journal.

According to the paper, while the hospital already has a staff of 25 interpreters, the addition of the video conferencing technology will give those employees additional flexibility and allow them to assist more patients in less time.

The new technology will prove especially useful for patients who use sign language to communicate, because they cannot use traditional conference call or audio conferencing solutions.

The program will be funded by a grant from the Health Care Interpreter Network. The technology will initially be put in place for a six-month trial period. If it produces positive results, the hospital will keep the equipment and consider expanding the program to include additional languages.

Despite a challenging financial scenario, the hospital's CEO - in only in his second week on the job - recently told the Fresno Bee that he would continue to work to raise the hospital's national profile.ADNFCR-3295-ID-19859915-ADNFCR